When purchasing any product, it is important to consider the type(s) and level of service that will be provided after purchase.
A software product that requires no amount of support likely does not exist. The amount and type(s) of documentation and readable/watchable support will never be able to address all questions all users may have and many users simply don't want to read to find the answer. A software product where you can communicate directly with the creator of the software and receive a return response within a day is almost as rare.
At the time of content creation, http://arachnode.net provides approximately 23,000 forum and blog posts, of which approximately 15,000 were authored by the creator.
Our aim in developing arachnode.net was to provide not only high-quality software as pertaining to crawling, but to provide a solution with supporting code applicable to many other projects and endeavors. Additionally, in providing this resource, and in part of why we charge for the code, is to provide excellent and timely support.
With the purchase of arachnode.net you can expect the following:
- Unlimited (and timely) email support - Just about any question you can ask has already been answered. I save all correspondance, solutions, fixes and am well versed in blog/forum locations containing the information you need to make your implementation of arachnode.net a success. most questions are answered within a day. Ask away!
- Unlimited (and timely) bug fixes - You are paying for support for how to use and implement arachnode.net and for my dedicated attention should a bug arise as well. It is in my best interest as a business owner to fix bugs in short order as current clients may encounter the same problem(s) and new evaluations and potential customers may as well. If I don't fix the bugs, the software doesn't sell.